Resume Work Experience - The Crowznest

Below you will find a list of my professional work experience (Résumé or Curriculum Vitae), in descending order from most recent.

JennEscapes RV Rental – West Virginia & Maryland

May 2022 to Present

Co-Owner, Chief Operations Officer and Technician

Duties: Family owned and operated business – Secure and coordinated bookings – Website maintenance – Preparing and updated marketing videos – Social Media management – Asset Maintenance, registration, insurance, repairs, and upgrades – Ensure RVs are clean and ready for departure – Conducting walk-throughs to share detailed instructions for all features and mechanisms – On-call customer relations to address questions and concerns as needed.

Via Satellite – Spring Mills, West Virginia

June 2021 to May 2022

Dish Satellite Technician – Installation and technical response

Duties: Planning daily routes and inventory control – Customer relations, on-site planning and full satellite systems setup – Customer education and the sale of any additional equipment needed – Technical issue call-outs requiring various problem solving skills – Company van care and maintenance.

FedEx Ground – Hagerstown, MD

November 2020 to May 2021

Warehouse Package Handler

Duties: In-house loading, unloading and sorting customer packages ready for delivery – Conveyer system handling and inspection.

Zavos Architecture & Design – Frederick, MD

October 2018 to November 2020

Company Administration

Duties: Marketing and Social Media Management – Contract development while managing or responding to questions and requests for information – Answering incoming calls and assuming other receptionist duties when needed – Maintain office supplies by checking inventory and ordering items.

NetConnect Digital Agency – Reading, PA

May 2018 to September 2018

Chief Operations Officer (Promotion)

Duties: Overall day-to-day operational control of the company and its staff – International employee and communication management, reporting only to CEO – Client relations, mediation and development – Digital quality control and feedback implementation – Streamlining outdated processes and polices while integrating new CRM systems to help improve company focus and cohesion – Production of all digital collateral such as interactive digital brochures, rate sheets and instructional/training paraphernalia. Project ticket management and follow-up.

NetConnect Digital Agency – Virgin Islands & Reading, PA

June 2017 to May 2018

Digital Project Manager (Remote)

Duties: Managing all open projects and tickets, verifying workload is completed in a timely fashion – Serving as communication between clients, white label partners and website design/development team – Digital quality control and feedback implementation – Client and partner satisfaction administration – Website backups, updates, maintenance and reporting – Graphic design, marketing material and logo creation – Company Social Media Management.

Little Switzerland/NXP Management Company – St. Thomas, USVI

March 2016 to June 2017

Logistics Coordination Manager

Duties: All marketing shipping logistics, warehouse administration and store supply management – Management of all international shipping and logistics for marketing material – Warehouse inventory administration and stock control – Implementation of new electronic inventory systems and warehouse organization – Store supply delivery control including office supplies, advertising collateral and sales paraphernalia – Store marketing display construction and maintenance – Recommendation, purchase and installation of office equipment such as printers, copiers, computers and other vital company apparatus.

The Last Resort Bar & Restaurant – British Virgin Islands

November 2013 to August 2014

Co-Owner & General Manager

Duties: General Manager of the island and all amenities on the island resort – Organizing maintenance of the island resort, maintaining old systems such as generators, plumbing and water making systems – Stock control, ordering and collecting supplies needed for the bar and restaurant – Employee and Rota management – Administration and payroll – Bar and kitchen management.

The William Thornton Bar & Restaurant – British Virgin Islands

June 2008 to September 2013

Assistant Manager, Chef & Bar Tender

Duties: Working four day live-aboard shifts on this floating bar and restaurant – Alternating bar-tending and galley shifts as the chef – Dealing with a wide range of issues with generators, electrical work, plumbing, general maintenance, overall security, safety procedures and preparing for tropical storms – Reservation administration – Staff management and arranging transport between the restaurant and mainland.

Admiral Marine Management – British Virgin Islands

February 2008 to June 2008

Short Term Contract – Electronics, Installations & Vessel Maintenance

Duties: Mast mounted GPS, VHF & Satellite installations – Cable running – General vessel maintenance – Structural integrity checks – Plumbing – Low voltage instrument installations – 110v appliance installations & testing.

Prestige Acceptance Ltd. – Cardiff, UK

September 2006 to January 2008

Chief Design & Communications Officer

Duties: Graphic design, marketing, advertising management including newspaper/magazine advertisement design – All digital/graphic design aspects of the company including quality control – Production and distribution of HMTL email newsletters on a monthly basis to keep our customers and brokers up to date with products and company changes – Small technical support role supporting the office computer systems and development of new systems to help our staff complete their tasks more efficiently.

Angus Yachts – Port Credit, Ontario, Canada

October 2004 to July 2006

Vessel Maintenance & Electronic Installations

Duties: Preparing new vessels for clients to their specifications – Masting & de-masting – Rig tuning – Any electrical installations (12v, 24v & 11vac based systems) – Cleaning, winterizing & de-winterizing – There was also many random projects to be completed, including moving all vessels for various boat shows.

Scaffco Shutters – Tortola, British Virgin Islands

May 2001 to March 2004

Marketing & Electrical/Technical Installer

Duties: Electrical/technical management. Marketing and advertising administration – All electrical, technical or computer issues between Scaffco Shutters and Stormking, this included setting up an Apple Macintosh based network and wiring a new telephone network system – Fully trained in Fort Lauderdale to install and maintain Automatic Glass Sliding Doors – Graphic Design (brochures, flyers, newspaper advertisements), filming/directing and producing television and radio commercials.

Standard Chartered Bank – Cardiff, UK

October 1997 to March 2001

GTS Helpdesk/Computer Security Officer

Duties: Security Helpdesk and implementation of secure systems within banking networks – General IT Support Helpdesk Call Center – Maintain secure access for all bank employees to all of the company’s major systems and networks – Worked alongside external companies to give employees secure access to external systems such as, CCN and AutoScore credit score applications – Granting system access, updates, backups, password resets and secure removal of departing employees.